One deliverable failed during testing, and this has already happened several times. Which of the following tools is MOST appropriate for the project team to use to determine the cause of the problem?

The correct answer is B. Fishbone diagram. A fishbone diagram is a cause-and-effect diagram that shows the relationship between the effects of problems and their causes. This diagram depicts every potential cause of a problem and the effect that each proposed solution will have on the problem. This diagram is also…

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Question

Options

ARun chart
BFishbone diagram
CScatter diagram
DGantt chart

How the community answered

(30 responses)

B
93% (28)
C
3% (1)
D
3% (1)

Explanation

A fishbone diagram is a cause-and-effect diagram that shows the relationship between the effects of problems and their causes. This diagram depicts every potential cause of a problem and the effect that each proposed solution will have on the problem. This diagram is also called an Ishikawa diagram after its developer, Kaoru Ishikawa.

Topics

#fishbone diagram#root cause analysis#quality tools#Ishikawa

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