CompTIA
PK0-004 · Question #96
PK0-004 Question #96: Real Exam Question with Answer & Explanation
The correct answer is A: forcing. When a project manager overrides both parties' ideas and unilaterally directs the team to use a third option, this is the 'forcing' conflict resolution technique.
Question
Two team members are arguing over two different approaches to complete a task. The project manager listens to both sides, determines neither approach will work, and directs the team members to use a third option. This type of conflict resolution is known as:
Options
- Aforcing
- Bavoiding.
- Csmoothing.
- Dcompromising.
Explanation
When a project manager overrides both parties' ideas and unilaterally directs the team to use a third option, this is the 'forcing' conflict resolution technique.
Common mistakes.
- B. Avoiding means withdrawing from or postponing the conflict entirely without reaching any resolution, which is the opposite of what the PM does here.
- C. Smoothing involves acknowledging the conflict but emphasizing areas of agreement to reduce tension, not overriding both parties with an external solution.
- D. Compromising requires each party to give up something in order to reach a mutually acceptable middle ground, which does not occur here since neither party's approach is used.
Concept tested. Conflict resolution technique - forcing
Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok
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