PK0-004 · Question #649
A project manager notices several of the action items discussed during a team-building exercise have been ignored by the project team. Although the team-building exercise was well attended and…
The correct answer is C. Take meeting minutes. D. Post an agenda prior to starting the meeting. To ensure meeting action items are followed through, the project manager should document decisions and next steps in meeting minutes and establish a clear agenda so participants know what to expect and are accountable.
Question
A project manager notices several of the action items discussed during a team-building exercise have been ignored by the project team. Although the team-building exercise was well attended and feedback was well received, nothing was accomplished. To make the meetings more productive, which of the following steps should the project manager take? (Choose two.)
Options
- AGet suggestions from the project sponsor.
- BSchedule more frequent meetings.
- CTake meeting minutes.
- DPost an agenda prior to starting the meeting.
- ESchedule face-to-face meetings.
- FMake the meetings mandatory.
How the community answered
(26 responses)- B4% (1)
- C92% (24)
- E4% (1)
Why each option
To ensure meeting action items are followed through, the project manager should document decisions and next steps in meeting minutes and establish a clear agenda so participants know what to expect and are accountable.
Involving the project sponsor adds unnecessary escalation to a meeting management issue that the project manager can resolve directly.
Scheduling more frequent meetings does not address the root cause of action items being ignored and may lead to meeting fatigue.
Meeting minutes create a formal written record of action items, owners, and due dates, establishing accountability and providing a reference that the project manager can use to follow up on commitments made during meetings.
Posting an agenda prior to the meeting sets expectations, focuses discussion on key topics, and ensures participants come prepared, making the meeting more structured and productive.
Face-to-face meetings may not be feasible and do not inherently solve the accountability gap for action items.
Making meetings mandatory addresses attendance but does not solve the problem of action items not being followed up on.
Concept tested: Effective meeting management and accountability
Source: https://www.pmi.org/learning/library/running-effective-meetings-project-teams-9860
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