A newly developed claims processing system will require users of the prior system to be trained to use the new system. During which of the following project phases should the training occur?

The closing phase encompasses all transition and handover activities, including training end users on new systems before the project is officially closed. Training at this stage ensures that operational staff are prepared to use the delivered product and that the project can be formally signed off and closed.

The executing phase focuses on building and testing the deliverable; end-user training on the completed system is a handover activity that follows execution.

The planning phase defines how work will be done and produces the project management plan; user training has not yet been developed or scheduled at this point.

Monitoring and controlling tracks project performance against the plan and manages changes; it does not include delivering training to end users.