PK0-004 · Question #655
A customer-requested change has been denied by the CCB. Which of the following should the project manager do NEXT?
The correct answer is C. Report the denied request to the customer and proceed with project work. When the Change Control Board denies a customer request, the project manager should inform the customer of the decision and continue executing the approved project plan without interruption.
Question
A customer-requested change has been denied by the CCB. Which of the following should the project manager do NEXT?
Options
- AHalt project work until a meeting with the customer and the project sponsor takes place.
- BUpdate the project issues log.
- CReport the denied request to the customer and proceed with project work.
- DReestablish the project baselines.
How the community answered
(44 responses)- A2% (1)
- B7% (3)
- C89% (39)
- D2% (1)
Why each option
When the Change Control Board denies a customer request, the project manager should inform the customer of the decision and continue executing the approved project plan without interruption.
Halting project work is unwarranted because the CCB has already made a formal decision through the established change control process.
The issues log tracks ongoing problems, not denied change requests - denied changes are recorded in the change log.
After a CCB denial, the project manager is responsible for communicating the outcome to the requesting customer as a matter of transparency and professional courtesy. Since the change was formally rejected through the proper governance process, project work continues under the existing approved plan - halting work or escalating further is unnecessary and disruptive unless the customer formally resubmits or escalates.
Reestablishing project baselines is only necessary when an approved change impacts the current baseline, not when a change is denied.
Concept tested: Change control board decision communication and response
Source: https://www.pmi.org/learning/library/change-control-process-project-management-9050
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