A customer has requested a change in an active project. Which of the following actions should the project manager take FIRST?

The correct answer is C. Submit the change request to the project sponsor. When a customer requests a change to an active project, the project manager's first action should be to submit the change request to the project sponsor, who holds authority over the project's scope, budget, and direction. The sponsor must be aware of and approve consideration…

Project life cycle phases

Question

Options

AGather input from the team.
BInform the end user of the change.
CSubmit the change request to the project sponsor.
DUpdate the change log.

How the community answered

(53 responses)

A
4% (2)
B
2% (1)
C
92% (49)
D
2% (1)

Explanation

When a customer requests a change to an active project, the project manager's first action should be to submit the change request to the project sponsor, who holds authority over the project's scope, budget, and direction. The sponsor must be aware of and approve consideration of any change before the team invests time evaluating or implementing it. Gathering team input (A) and updating the change log (D) are important steps but come after the sponsor is informed. Notifying end users (B) is premature until the change is approved through proper governance.

Topics

#change management#change request#change control#project sponsor

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