CompTIA
PK0-004 · Question #614
During a meeting, the project manager abruptly interrupts the discussion of two team members who have not reached an agreement on a particular requirement and continues with the meeting. Which of…
The correct answer is A. Smoothing. Smoothing is often used by project managers when it is important to provide temporary relief from the conflict or buy time until you are in a better position to respond and/or push back against the conflicting party. It is also used when the conflicting party “stands their…
Project management concepts
Question
During a meeting, the project manager abruptly interrupts the discussion of two team members who have not reached an agreement on a particular requirement and continues with the meeting. Which of the following conflict resolutions is the project manager performing?
Options
- ASmoothing
- BForcing
- CConfronting
- DAvoiding
How the community answered
(47 responses)- A72% (34)
- B9% (4)
- C15% (7)
- D4% (2)
Explanation
Smoothing is often used by project managers when it is important to provide temporary relief from the conflict or buy time until you are in a better position to respond and/or push back against the conflicting party. It is also used when the conflicting party “stands their ground” and refuses to budge on their viewpoint.
Topics
#conflict resolution#smoothing#team management#interpersonal skills
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