A team member has approached the project manager for an update on the project status and next tasks. Which of the following should the project manager do NEXT?

Escalating to the team member's manager is premature and punitive before determining whether the communications process itself is at fault.

Resending the report addresses the symptom but not the root cause - the team member may continue to be uninformed if the communications process is not corrected.

The communications plan defines who receives what information, how often, and through what channel. If a team member is unaware of project status and next tasks, the plan may not include them or may not be functioning as intended. Reviewing it first identifies the gap so the project manager can correct the process systematically.

Sending the communications plan to the team member does not address why the breakdown occurred and does not fix the underlying process gap.