A key stakeholder asks the project manager for additional features. Which of the following documents should the project manager refer to before responding to this request?

A process diagram illustrates workflow steps visually but does not define the governance procedures for approving or rejecting scope change requests.

The change control plan defines the procedures, roles, thresholds, and approval workflows for submitting and evaluating project scope changes. Referring to it ensures the project manager communicates the correct process to the stakeholder, maintains scope integrity, and avoids making informal commitments that bypass governance controls.

A balanced scorecard is a strategic performance management tool used to track organizational objectives and is not applicable to managing individual project change requests.

A SWOT matrix analyzes strengths, weaknesses, opportunities, and threats at a strategic or situational level and has no role in governing project scope change requests.