PK0-003 · Question #256
During customer acceptance, a project manager meets with the stakeholders who claim a bridge was built with two toll gates instead of three. Which of the following documents would clarify the discrepa
The correct answer is A. Scope Statement. The Scope Statement is the definitive document that outlines the project's deliverables and requirements, making it the primary reference to clarify discrepancies during customer acceptance.
Question
During customer acceptance, a project manager meets with the stakeholders who claim a bridge was built with two toll gates instead of three. Which of the following documents would clarify the discrepancy?
Options
- AScope Statement
- BLessons Learned
- CCloseout report
- DRisk Management Plan
How the community answered
(39 responses)- A74% (29)
- B8% (3)
- C13% (5)
- D5% (2)
Why each option
The Scope Statement is the definitive document that outlines the project's deliverables and requirements, making it the primary reference to clarify discrepancies during customer acceptance.
The Scope Statement clearly defines what is and is not included in the project, detailing all deliverables, features, functions, and requirements. When a discrepancy arises regarding a deliverable, such as the number of toll gates on a bridge, this document serves as the authoritative source to verify the agreed-upon specifications.
Lessons Learned are documented experiences from a project used to improve future projects, not to resolve current disputes about deliverables.
A Closeout Report summarizes the project's performance at its conclusion and formally ends the project, it does not contain the detailed specifications for specific deliverables.
The Risk Management Plan describes how project risks will be identified, analyzed, and managed, and does not contain the specifics of project deliverables.
Concept tested: Project scope definition - Scope Statement
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