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PK0-003 · Question #256

During customer acceptance, a project manager meets with the stakeholders who claim a bridge was built with two toll gates instead of three. Which of the following documents would clarify the discrepa

The correct answer is A. Scope Statement. The Scope Statement is the definitive document that outlines the project's deliverables and requirements, making it the primary reference to clarify discrepancies during customer acceptance.

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Question

During customer acceptance, a project manager meets with the stakeholders who claim a bridge was built with two toll gates instead of three. Which of the following documents would clarify the discrepancy?

Options

  • AScope Statement
  • BLessons Learned
  • CCloseout report
  • DRisk Management Plan

How the community answered

(39 responses)
  • A
    74% (29)
  • B
    8% (3)
  • C
    13% (5)
  • D
    5% (2)

Why each option

The Scope Statement is the definitive document that outlines the project's deliverables and requirements, making it the primary reference to clarify discrepancies during customer acceptance.

AScope StatementCorrect

The Scope Statement clearly defines what is and is not included in the project, detailing all deliverables, features, functions, and requirements. When a discrepancy arises regarding a deliverable, such as the number of toll gates on a bridge, this document serves as the authoritative source to verify the agreed-upon specifications.

BLessons Learned

Lessons Learned are documented experiences from a project used to improve future projects, not to resolve current disputes about deliverables.

CCloseout report

A Closeout Report summarizes the project's performance at its conclusion and formally ends the project, it does not contain the detailed specifications for specific deliverables.

DRisk Management Plan

The Risk Management Plan describes how project risks will be identified, analyzed, and managed, and does not contain the specifics of project deliverables.

Concept tested: Project scope definition - Scope Statement

Topics

#scope statement#scope baseline#customer acceptance#project documentation

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