PK0-003 · Question #257
A software development project is nearing completion when a stakeholder requests additional functionality that would greatly improve the user experience with the product. Which of the following is the
The correct answer is D. Document the request. When a stakeholder requests new functionality late in a project, the project manager's immediate first step is to formally document the request.
Question
A software development project is nearing completion when a stakeholder requests additional functionality that would greatly improve the user experience with the product. Which of the following is the FIRST thing the project manager should do?
Options
- AConsult the sponsor for direction
- BInform the stakeholder that this functionality is out of scope
- CIdentify secondary risks
- DDocument the request
How the community answered
(47 responses)- A6% (3)
- B15% (7)
- C21% (10)
- D57% (27)
Why each option
When a stakeholder requests new functionality late in a project, the project manager's immediate first step is to formally document the request.
Consulting the sponsor for direction occurs after the request has been documented and analyzed, as the PM needs to present clear information to the sponsor.
Informing the stakeholder that the functionality is out of scope is premature without first documenting and analyzing the request's impact and feasibility.
Identifying secondary risks is part of the risk management process that follows after the request is documented and its primary impacts are understood.
Documenting the request is the initial and crucial step for any change request or new requirement. This formal capture allows the request to be properly evaluated, analyzed for impact, prioritized, and then discussed with relevant stakeholders and the sponsor for approval or rejection.
Concept tested: Change request management process initiation
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