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PK0-003 · Question #283

Which of the following is the BEST way to manage stakeholder expectations?

The correct answer is C. Obtain stakeholder buy-in.. Obtaining stakeholder buy-in is the most effective way to manage expectations by ensuring their active agreement and commitment to project goals.

Project management concepts

Question

Which of the following is the BEST way to manage stakeholder expectations?

Options

  • AProvide the stakeholder with a copy of the project charter.
  • BApprove stakeholder requests.
  • CObtain stakeholder buy-in.
  • DHave the stakeholders complete a change request form.

How the community answered

(36 responses)
  • A
    6% (2)
  • B
    6% (2)
  • C
    86% (31)
  • D
    3% (1)

Why each option

Obtaining stakeholder buy-in is the most effective way to manage expectations by ensuring their active agreement and commitment to project goals.

AProvide the stakeholder with a copy of the project charter.

Providing a project charter is important for informing stakeholders, but it doesn't guarantee their understanding, agreement, or active buy-in, which is crucial for effective expectation management.

BApprove stakeholder requests.

Approving all stakeholder requests is unsustainable and can lead to scope creep and unrealistic expectations, rather than managing them effectively.

CObtain stakeholder buy-in.Correct

Obtaining stakeholder buy-in ensures that stakeholders understand and agree with the project's objectives, scope, and plan, leading to realistic expectations and a collaborative approach to challenges. This proactive engagement minimizes misunderstandings and resistance.

DHave the stakeholders complete a change request form.

Having stakeholders complete a change request form is a reactive process for managing changes, not a proactive method for establishing and managing expectations from the outset.

Concept tested: Stakeholder management - expectation management

Source: https://www.pmi.org/learning/library/stakeholder-engagement-project-success-7009

Topics

#stakeholder management#expectation management#stakeholder buy-in

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