PK0-003 · Question #368
The project is running behind schedule because one of the developers has taken an unscheduled vacation. The project manager informs the developer that any further unauthorized absence will result in r
The correct answer is D. Confronting. The project manager used confronting as a resolution technique by directly addressing the issue with the developer and clearly stating the consequences.
Question
The project is running behind schedule because one of the developers has taken an unscheduled vacation. The project manager informs the developer that any further unauthorized absence will result in removal from the project. Which of the following resolution techniques was used?
Options
- AForcing
- BNegotiating
- CAvoiding
- DConfronting
How the community answered
(54 responses)- A9% (5)
- B4% (2)
- C2% (1)
- D85% (46)
Why each option
The project manager used confronting as a resolution technique by directly addressing the issue with the developer and clearly stating the consequences.
Forcing (or competing) involves one party imposing their will without discussion; confronting involves direct engagement to resolve the problem.
Negotiating involves discussion and give-and-take to reach a mutually agreeable solution, which did not occur here as the PM issued a clear directive.
Avoiding means ignoring the conflict or postponing its resolution, which is the opposite of the PM's direct action.
Confronting, also known as problem-solving or collaborating, involves directly addressing the conflict or issue at hand and seeking a resolution. In this scenario, the project manager directly confronted the developer about the unscheduled vacation and explicitly stated the consequences, aiming to resolve the immediate problem and prevent future occurrences.
Concept tested: Project team management - Conflict resolution
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