A company's marketing department fails an internal compliance audit. To comply with the auditor's remediation plan, the legal department mandates that a content management system (CMS) be implemented.

Question

Options

• AMeet with the vice president of purchasing to discuss the risks associated with preselecting a
• BHost a kick-off meeting; request preliminary requirements from the marketing department; conduct
• CAsk a senior marketing executive to act as the program sponsor and participate on the steering
• DInitiate the program and begin a formal request for proposal (RFP) to validate the chosen solution

• A
  4% (1)
• B
  62% (16)
• C
  12% (3)
• D
  23% (6)

Explanation

Even when a solution appears to have been preselected by a department, the program manager must follow sound program management practices to ensure the chosen technology actually meets requirements and is compliant with the audit remediation plan. Choice B is correct because hosting a kick-off meeting, gathering preliminary requirements from the marketing department, and conducting a formal evaluation ensures due diligence - even if the final selection turns out to be the preselected CMS. This approach validates (or challenges) the choice with evidence. Choice A escalates to purchasing prematurely before requirements are known. Choice C addresses governance structure but does not resolve the core problem of an unvalidated technology selection. Choice D initiates a formal RFP, which is part of proper evaluation, but skips the critical first step of gathering requirements.

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