Near the end of an ongoing project, the program manager is terminated due to underperformance and a new program manager joins the team. The program's last component project will go live in one week. W

Question

Options

• AReview the benefits management plan to ensure that the first component project launched met
• BAsk the program steering committee to allow program closure to start immediately following the
• CBegin to collect lessons learned from all stakeholders, and prepare mitigation strategies in
• DWork with the program sponsor to identify who is responsible for benefits sustainment, and identify

• A
  9% (3)
• B
  3% (1)
• C
  19% (6)
• D
  69% (22)

Explanation

Before a program can close, the new program manager must ensure that the benefits the program was created to deliver will continue to be realized after closure. Choice D is correct because identifying who is responsible for benefits sustainment and establishing transition activities are prerequisite closure steps - without a designated owner for ongoing benefits, value gained from the program can quickly erode. Choice A focuses only on the first component rather than the full program and is backward-looking. Choice B asks for permission to start closure prematurely, before ensuring transition readiness. Choice C (collecting lessons learned and mitigation strategies) is also part of closure, but it comes after the critical benefits handoff responsibilities are established, making D the most urgent first action.

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