A program will generate revenue for several years after it ends. The program manager and the operations manager, who are accountable for managing the benefits after program closure, are in disagreemen

Question

Options

• ADirect the operations manager to allocate a resource to the program to ensure that knowledge
• BDirect the operations manager to allocate the necessary resources to establish proper plans for
• CDirect the program manager to develop the necessary plans to ensure benefits can be transitioned
• DDirect the program manager to assess the impact of this change and follow the established

• A
  6% (2)
• B
  56% (20)
• C
  25% (9)
• D
  14% (5)

Explanation

The operations manager will own and be accountable for managing the benefits after program closure. The sponsor's role is to resolve the conflict by directing the operations manager - who will inherit the benefits - to allocate the resources needed to establish proper post-closure plans. Option A is too narrow (just one resource). Option C incorrectly places post-closure benefit management solely on the program manager, who will no longer own it. Option D defers the decision rather than resolving the conflict. The sponsor must ensure the right party (operations) is properly resourced for continuity.

No community discussion yet for this question.