During program execution, a program manager receives feedback from an executive sponsor that some program stakeholders may not understand the intended benefits of the program. Which will provide the…

Question

Options

• APerforming a stakeholder analysis
• BUpdating the stakeholder communications requirements
• CRedistributing the benefits management plan
• DRedistributing the program charter

• A
  11% (7)
• B
  56% (34)
• C
  26% (16)
• D
  7% (4)

Explanation

If stakeholders do not understand the program's intended benefits, the root cause is that communications are not reaching them in the right format, at the right frequency, or with the right content. Updating the stakeholder communications requirements directly addresses this gap by refining what information is communicated, to whom, how, and how often. Simply redistributing the benefits management plan (C) or the program charter (D) is passive and assumes the existing documents will resolve a comprehension problem - they likely won't if stakeholders weren't engaging with them before. Performing a stakeholder analysis (A) is a useful precursor but was presumably already done; the feedback already tells the program manager the problem exists. Updating communications requirements provides the greatest actionable value by ensuring future communications are tailored to close the understanding gap.

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