During the execution phase of a program, a stakeholder complains to the program manager that they did not receive critical communications about one of the component projects. What should the program m

Question

Options

• AReview and update the detailed stakeholder list.
• BReview and update the stakeholder engagement plan.
• CExecute the component project's communications management plan.
• DUpdate the risk register.

• A
  12% (5)
• B
  5% (2)
• C
  80% (33)
• D
  2% (1)

Explanation

The complaint is specifically about missing communications related to a component project. The component project's communications management plan defines who receives what communications, through which channels, and on what schedule. The correct response is to execute (or ensure the proper execution of) that plan to resolve the gap. Updating the detailed stakeholder list (A) addresses who is identified, not whether communications are actually being sent. Updating the stakeholder engagement plan (B) is a higher-level strategic document that governs engagement strategy, not tactical communications execution. Updating the risk register (D) does not address the immediate communication failure. Since the issue lies at the component project level, the program manager should direct attention to that project's communications management plan.

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