PGMP · Question #475
A program manager for the construction of an international event venue that will impact the local community needs to determine the best approach for communications. One of the conditions of the…
The correct answer is B. Organize an advocacy group and facilitate community engagement. To build community support for a program with direct community impact, the program manager should organize an advocacy group and actively facilitate community engagement.
Question
A program manager for the construction of an international event venue that will impact the local community needs to determine the best approach for communications. One of the conditions of the program is that after the event takes place, a park will be built for the community's use. What should the program manager do to ensure community support?
Options
- AReview the scope with the program sponsor and community representatives
- BOrganize an advocacy group and facilitate community engagement
- CNegotiate the program scope with community representatives
- DEnsure community representatives are part of the steering committee
How the community answered
(47 responses)- A9% (4)
- B77% (36)
- C2% (1)
- D13% (6)
Why each option
To build community support for a program with direct community impact, the program manager should organize an advocacy group and actively facilitate community engagement.
Reviewing scope with the sponsor and community representatives is a scope management activity, not a targeted strategy to build community support.
Organizing an advocacy group and facilitating community engagement directly addresses stakeholder support by giving the community a voice, promoting transparency about the program's benefits (including the park), and building trust. This proactive approach aligns stakeholder interests with program outcomes to generate and sustain community support.
Negotiating scope with community representatives implies the scope is still open, which is not appropriate if the program charter has already been approved.
Including community representatives on the steering committee is a governance decision that does not by itself ensure broader community support.
Concept tested: Stakeholder engagement and community advocacy strategy
Source: https://www.pmi.org/pmbok-guide-standards/foundational/standard-for-program-management
Topics
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