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PGMP · Question #474

A newly appointed country manager suggests that the regional program manager use a social media platform to expedite communications and address questions. The new country manager used this social…

The correct answer is D. Ask the technology, security, and project teams to assess the country manager's request. Adopting a new communications platform requires a formal assessment by technology, security, and project teams before any decision is made, regardless of prior success in another organization.

Program Governance

Question

A newly appointed country manager suggests that the regional program manager use a social media platform to expedite communications and address questions. The new country manager used this social media platform at a previous job. What should the regional program manager do to address the country manager's request?

Options

  • ASuggest that the country manager use the existing communication channels while the team
  • BAsk the country manager to champion the social media platform, as they may have more
  • CReview existing in-house social media capabilities to determine if they will meet the needs of
  • DAsk the technology, security, and project teams to assess the country manager's request.

How the community answered

(61 responses)
  • A
    23% (14)
  • B
    7% (4)
  • C
    11% (7)
  • D
    59% (36)

Why each option

Adopting a new communications platform requires a formal assessment by technology, security, and project teams before any decision is made, regardless of prior success in another organization.

ASuggest that the country manager use the existing communication channels while the team

Simply redirecting the country manager to existing channels dismisses a potentially valid improvement suggestion without proper evaluation.

BAsk the country manager to champion the social media platform, as they may have more

Asking the country manager to champion the platform before assessment bypasses the necessary due diligence and could expose the organization to security or compliance risks.

CReview existing in-house social media capabilities to determine if they will meet the needs of

Reviewing only in-house social media capabilities is too narrow - it ignores the security and project team perspectives needed for a thorough assessment.

DAsk the technology, security, and project teams to assess the country manager's request.Correct

Any new tool or platform must be evaluated by the relevant technical, security, and project stakeholders to assess compatibility, compliance, and risk within the current organizational environment. What worked at a previous organization may not be appropriate, secure, or compliant in the current context.

Concept tested: Evaluating new communications tools through proper assessment

Source: https://www.pmi.org/pmbok-guide-standards/foundational/standard-for-program-management

Topics

#Communication Management#Stakeholder Engagement#Risk Management#Program Governance

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