Terri is the program manager for her organization and she's working with Alice, a project manager in her program. Alice calls Terri and insists that she add a change to program scope. Terri agrees…

Question

Options

• AAdd the change to the program scope herself, as she is a project manager
• BAdd the change request to the scope and complete integrated change control
• CDocument the change request in a change request form.
• DCreate a change request charter justifying the change request

• A
  16% (5)
• B
  6% (2)
• C
  75% (24)
• D
  3% (1)

Explanation

Before any change can be evaluated, approved, or implemented, it must be formally documented. The first step in the change control process is always to complete a change request form, which captures the nature of the change, its justification, and its potential impact. A project manager (Alice) does not have the authority to unilaterally add to program scope (A), and integrated change control (B) cannot be performed until the request is formally documented. A 'change request charter' (D) is not a real project management artifact. The change request form is the proper entry point into the change management process, after which it goes to the program change control board for evaluation.

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