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PGMP · Question #17

You are the program manager for the SRQ Program. You have rejected several change requests for the program scope. What must you do with the rejected change requests?

The correct answer is C. Communicate the change request status to the stakeholders and record the results of the change. Rejected change requests must be both communicated to stakeholders and formally recorded in the change management system to maintain a complete governance audit trail.

Governance

Question

You are the program manager for the SRQ Program. You have rejected several change requests for the program scope. What must you do with the rejected change requests?

Options

  • ACommunicate why the change request was rejected and record the results in the lessons learned
  • BInform the stakeholders that their change requests have been rejected.
  • CCommunicate the change request status to the stakeholders and record the results of the change
  • DInform the stakeholders why their change requests have been rejected.

How the community answered

(20 responses)
  • A
    10% (2)
  • B
    5% (1)
  • C
    70% (14)
  • D
    15% (3)

Why each option

Rejected change requests must be both communicated to stakeholders and formally recorded in the change management system to maintain a complete governance audit trail.

ACommunicate why the change request was rejected and record the results in the lessons learned

Recording results only in lessons learned is insufficient; results must be formally documented in the change management system, and lessons learned is a separate, supplementary record.

BInform the stakeholders that their change requests have been rejected.

Simply informing stakeholders that their requests were rejected is incomplete because the results must also be formally documented in the program's change records.

CCommunicate the change request status to the stakeholders and record the results of the changeCorrect

Communicating the change request status ensures stakeholders are informed of the decision and its rationale, while recording the results in the program's change log maintains the formal audit trail required by program governance - both actions are necessary components of integrated change control and neither alone is sufficient.

DInform the stakeholders why their change requests have been rejected.

Informing stakeholders of the reason is only part of the requirement; the change request outcome must also be formally recorded in the change management system.

Concept tested: Integrated change control - rejected change request documentation

Source: https://www.pmi.org/pmbok-guide-standards/framework/standard-for-program-management

Topics

#Change Management#Stakeholder Communication#Program Governance#Program Documentation

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