PGMP · Question #124
You are the program manager of the BHG Program. One of the projects in your program will be using new materials that are somewhat untested. You are worried that there may be delays and waste because…
The correct answer is C. This is an example of a preventive action. This question distinguishes between preventive actions and corrective actions in project quality management. Providing training and practice materials before work begins is a preventive action, not a corrective one.
Question
You are the program manager of the BHG Program. One of the projects in your program will be using new materials that are somewhat untested. You are worried that there may be delays and waste because the project team is unaware of how to accurately use these materials. You elect to send the people that will be using the new materials through training on how to complete their project work. You also allow them to purchase some of the materials to experiment on their use before the actual project work is to be done. You want to ensure that mistakes don't enter the project. What type of action have you provided in this scenario?
Options
- AThis is an example of a corrective action.
- BThis is an example of quality assurance.
- CThis is an example of a preventive action.
- DThis is an example of team development.
How the community answered
(51 responses)- A2% (1)
- B6% (3)
- C80% (41)
- D12% (6)
Why each option
This question distinguishes between preventive actions and corrective actions in project quality management. Providing training and practice materials before work begins is a preventive action, not a corrective one.
A corrective action is taken in response to a problem that has already occurred, to bring performance back in line with the plan - no problem has occurred here.
Quality assurance refers to auditing processes and standards to ensure quality policies are being followed, not to pre-work training or experimentation.
A preventive action is taken proactively to reduce the probability of a future negative outcome before it occurs. By training the team on new materials and allowing practice experiments before actual project work begins, the program manager is preventing errors from entering the project - a hallmark of preventive action. No problem has occurred yet; the intent is to stop one from happening.
Team development focuses on improving interpersonal skills, collaboration, and team cohesion - not on technical training for a specific new material or task.
Concept tested: Preventive vs. corrective action in program management
Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok
Topics
Community Discussion
No community discussion yet for this question.