MB2-868 Exam Questions

A company uses Microsoft Dynamics CRM 2011. You need to ensure that you are not booked for any service activities while you are on vacation. Which of the following options will ach...

A company uses a multitenant deployment of Microsoft Dynamics CRM 2011. When you schedule a service activity, the scheduler offers appointments at unexpected times. You discover th...

The customer service department employs supervisors and agents. Each supervisor may simultaneously manage up to four agents. In Microsoft Dynamics CRM 2011, you need to configure a...

A company uses Microsoft Dynamics CRM 2011. You need to ensure that a specific customer is always offered afternoon service appointments with the customer's preferred service techn...

In Microsoft Dynamics CRM 2011, you need to reschedule an existing service activity to a new date and time. What should you do?

Which of the following types of personal charts can you create by using the Chart Designer in Microsoft Dynamics CRM 2011? (Choose all that apply.)

In Microsoft Dynamics CRM 2011, you create a marketing campaign associated with several marketing lists and marketing activities. You create a new marketing list and plan to associ...

In Microsoft Dynamics CRM 2011, you need to create a dynamic marketing list. Which of the following entities can you select as the member type? (Choose all that apply.)

You are creating a personal dashboard in Microsoft Dynamics CRM 2011. Which of the following components can you include on the dashboard?

A customer calls in response to a phone call he received about a current campaign. You need to ensure that the call is captured as a campaign response. What are possible ways to ac...

In Microsoft Dynamics CRM 2011, which of the following can be associated to a marketing list? (Choose all that apply.)

Which business is an example of a complex service schedule business?

Which definition is used to describe how users or equipment are combined to perform a service?

You need to update the status of a service activity to show that it is ready for billing. Which status value should you use?

You need to schedule a resource for a service during a business closure. Which statement is true?

Which of the following statements about marketing lists are true? (Choose all that apply.)

In Microsoft Dynamics CRM 2011, you need to change the query for a dynamic marketing list while preserving the current list of members. What should you do?

You receive an email message from a prospective customer who references a promotion code from a letter that you sent to an existing customer. You need to capture a campaign respons...

When you place an order, what value is the status of the Quote set to?

An active Quote references an incorrect product. You need to ensure that the Quote references the correct product. What should you do?

You review an Opportunity with a customer. You use price lists to show the customer two options for a sale. You need to present the two different price options to the customer in w...

You add a new product to the catalog. Which attribute of the new product record is marked as read-only?

A manager is setting work hours and service restrictions for the resources in a company. What is the smallest unit of time that he can use to define work hours and breaks?

In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list. You select Phone Call as the campaign activity. To which of the following can you assign ownershi...

You need to schedule a phone call to a group of Accounts and Contacts, followed three days later by an email message. What should you do?

In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a lead. What should you do?

In Microsoft Dynamics CRM 2011, you need to create a new quote for a customer. The new quote is for products that are used in an existing opportunity for a different customer. What...

Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

You need to create an opportunity with a product that does not currently exist in the product catalog. What should you do? (Choose all that apply.)

In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect. The opportunity has no opportunity products. What should you do?

In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of leads. A month later, you lock and deactivate the marketing list. Which of the fo...

In Microsoft Dynamics CRM 2011, which field is required to create a manual campaign response?

In Microsoft Dynamics CRM 2011, you create a quick campaign to announce the launch of a new product line. Which of the following can be done with a quick campaign?

In Microsoft Dynamics CRM 2011, you are distributing an email campaign activity to leads. How can the owner of the distributed campaign activities be assigned? (Choose all that app...

Which records are included in the Sales Pipeline report by default?

Which of the following record types can a Microsoft Dynamics CRM 2011 marketing list include? (Choose all that apply.)

Which of the following fields can you enter when creating a connection to a lead record in Microsoft Dynamics CRM 2011?

In Microsoft Dynamics CRM 2011, how can products and price lists be related to campaigns or campaign activities?

In Microsoft Dynamics CRM 2011, which of the following types of activities can you distribute? (Choose all that apply.)

You are analyzing marketing data in Microsoft Dynamics CRM 2011. Which of the following analysis tools are available to you? (Choose all that apply.)