Microsoft
MB2-868 · Question #68
You receive an email message from a prospective customer who references a promotion code from a letter that you sent to an existing customer. You need to capture a campaign response in Microsoft…
The correct answer is C. Create a manual campaign response and indicate that it was received from the prospective. See the full explanation below for the reasoning.
Question
You receive an email message from a prospective customer who references a promotion code from a letter that you sent to an existing customer. You need to capture a campaign response in Microsoft Dynamics CRM 2011. What should you do?
Options
- ACreate a new lead, and then convert the lead to an account, a contact, and an opportunity.
- BCreate a manual campaign response and indicate that it was received from the existing
- CCreate a manual campaign response and indicate that it was received from the prospective
- DPromote the email message to a campaign response, and then convert the campaign
How the community answered
(28 responses)- A4% (1)
- C86% (24)
- D11% (3)
Community Discussion
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