Microsoft
MB2-868 · Question #68
MB2-868 Question #68: Real Exam Question with Answer & Explanation
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Question
You receive an email message from a prospective customer who references a promotion code from a letter that you sent to an existing customer. You need to capture a campaign response in Microsoft Dynamics CRM 2011. What should you do?
Options
- ACreate a new lead, and then convert the lead to an account, a contact, and an opportunity.
- BCreate a manual campaign response and indicate that it was received from the existing
- CCreate a manual campaign response and indicate that it was received from the prospective
- DPromote the email message to a campaign response, and then convert the campaign
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