MB2-868 Exam Questions

The Microsoft Dynamics CRM 2011 system administrator moves a goals fiscal start date ahead by five days, changes the fiscal period type from monthly to quarterly, and saves the goa...

A company uses Microsoft Dynamics CRM 2011. Employees run Microsoft Dynamics CRM 2011 for Microsoft Ofhotfice Outlook. Which of the following tasks can be performed by using Micros...

In Microsoft Dynamics CRM 2011, which of the following specifies how the status values of a record map to a goals in-progress or actual values?

In Microsoft Dynamics CRM 2011, which of the following fields is part of a goal metric?

In Microsoft Dynamics CRM 2011, you need to create a marketing campaign that offers a discounted price on a product. What should you do?

In Microsoft Dynamics CRM 2011, you need to display all opportunities and account names of your accounts and a sum of the revenue of the opportunities. What should you do?

In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

You use Microsoft Dynamics CRM 2011 for Microsoft Office Outlook on a portable computer. You are tracking several email messages, tasks, and contacts within Outlook. Which of the f...

A lead stored in Microsoft Dynamics CRM 2011 does not want to purchase any products. You need to disqualify the lead and remove it from the list of open leads. What should you do?

A company uses Microsoft Dynamics CRM 2011. Client computers run Microsoft Dynamics CRM 2011 for Microsoft Office Outlook. Which of the following statements about conditional forma...

In Microsoft Dynamics CRM 2011, you need to send the Sales Attachment of a Sales Literature record to a Customer. What should you do?

User1 is the owner of the Specialists team. User2 adds a case that she owns to the Specialists team's queue. Who now owns the case?

Which two statements about queues are true?(Choose TWO)

For which two entities does Microsoft Dynamics CRM create a default queue when the entity is created?(Choose TWO)

A new Contract template has been assigned an incorrect Allocation Type. You need to ensure that the correct Allocation Type is assigned to the template. Which action will achieve t...

Which characteristic of a contract template governs how many cases a customer is allowed to have against a contract?

In Microsoft Dynamics CRM 2011, what is a unit group?

You are configuring the Sales module in Microsoft Dynamics CRM 2011. Which of the following components must be configured before you can add a product to the catalog?

You receive an email message from a potential customer. You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011. What should you do?

In Microsoft Dynamics CRM 2011, you need to set up special offer volume pricing for a product. The special offer will be 25 percent off the retail price of the product when more th...

You install and configure Microsoft Dynamics CRM Online 2011 for Microsoft Office Outlook on a client computer. Which of the following Outlook features are available when using Mic...

In Microsoft Dynamics CRM 2011, you create a view of all opportunities for a specific customer. A colleague does not have access to the view of the opportunities. You need to give...

You need to export a list of only active invoices for a specific customer from Microsoft Dynamics CRM 2011 to Microsoft Office Excel. What should you do?

Which of the following actions can you perform with articles? (Choose all that apply.)

Which of the following statements about cases in Microsoft Dynamics CRM 2011 are true? (Choose all that apply.)

In Microsoft Dynamics CRM 2011, you create a contract from an incident-based contract template that has three line items. You invoice the contract. Which of the following actions c...

In Microsoft Dynamics CRM 2011, you need to create an appointment with a recurrence pattern. What should you do? (Choose all that apply.)

A company uses Microsoft Dynamics CRM 2011 and an enterprise resource planning (ERP) system. Your user account is a member of the System Administrator role. You create a web resour...

In Microsoft Dynamics CRM 2011, a case is in a specific queue that is not the service queue. You need to ensure that the case is in the service queue so the service team can work o...

In Microsoft Dynamics CRM 2011, which of the following actions can be taken on a resolved case?

In Microsoft Dynamics CRM 2011, you need to create a new queue and restrict access to this queue to only members of a specific team. What should you do?

In Microsoft Dynamics CRM 2011, you need to resolve a case that has open activities. What should you do?

In Microsoft Dynamics CRM 2011, you associate several cases to an active contract. You resolve an associated case that has only three contract line incidents. You need to add contr...

In Microsoft Dynamics CRM 2011, you need to display a case in a specific queue. What should you do? (Choose all that apply.)

In Microsoft Dynamics CRM 2011, you deactivate a Knowledge Base article template. Many articles based on the template are in various stages of the publishing process. What happens...

You need to configure the Case Summary Table report for all customers and cases as shown in the exhibit by setting the vertical and horizontal groups. (Click the Exhibit button.) W...

In a Microsoft Dynamics CRM 2011 organization, you have a default service template with a billing frequency of Monthly. You need to create a service template with a billing frequen...

A company uses Microsoft Dynamics CRM Online 2011. Company representatives create knowledge base articles based on the KB-Product template to respond to product questions. Articles...

In Microsoft Dynamics CRM 2011, a queue that contains some old queue items is no longer needed. You need to remove the queue by using the least amount of effort. What should you do...

Using Microsoft Dynamics CRM 2011, you need to analyze the number and percent of cases in progress for each of your employees. How can you get this information by using the least a...

When working with Service Management goals in Microsoft Dynamics CRM 2011, when are the Actual and In Progress goal fields recalculated? (Choose all that apply.)

In Microsoft Dynamics CRM 2011, which fields are required to create a service activity? (Choose all that apply.)

A company with offices in Boston, Massachusetts, and Paris, France uses Microsoft Dynamics CRM 2011. You need to ensure that resources in Boston can be scheduled to deliver service...

In Microsoft Dynamics CRM 2011, how can you display the Service Activity Volume report? (Choose all that apply.)

In Microsoft Dynamics CRM 2011, you need to create a personal chart of service activities by week. What should you do?

In Microsoft Dynamics CRM 2011, you need to ensure that all currently scheduled delivery trucks are fully utilized before a new truck is scheduled. What should you do?

You are using Microsoft Dynamics CRM 2011 to schedule services. You need to distribute the work evenly across your resources. Which resource allocation should you use?

A company has a service in Microsoft Dynamics CRM 2011. The company has one facility with three employees. The facility can accept four customers per service appointment time. You...

In Microsoft Dynamics CRM 2011, you create two activities that occur at the same time for the same resource. First you create Activity A and set it to Show Time as Tentative. Then...

When scheduling services in Microsoft Dynamics CRM 2011, where do you define the resources required to perform a service?