Microsoft
MB2-868 · Question #29
MB2-868 Question #29: Real Exam Question with Answer & Explanation
Sign in or unlock MB2-868 to reveal the answer and full explanation for question #29. The question stem and answer options stay visible for context.
Question
In Microsoft Dynamics CRM 2011, a case is in a specific queue that is not the service queue. You need to ensure that the case is in the service queue so the service team can work on the case. Which of the following actions will achieve the goal? (Choose all that apply.)
Options
- AOpen the queue item details, set the Worked By attribute to the service team, and set the
- BAdd the case to the service queue.
- CRoute the queue item to the service queue, and assign the queue item to the service team.
- DAssign the case to the service team.
Unlock MB2-868 to see the answer
You've previewed enough free MB2-868 questions. Unlock MB2-868 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.