Microsoft
MB2-868 · Question #29
In Microsoft Dynamics CRM 2011, a case is in a specific queue that is not the service queue. You need to ensure that the case is in the service queue so the service team can work on the case. Which…
The correct answer is A. Open the queue item details, set the Worked By attribute to the service team, and set the C. Route the queue item to the service queue, and assign the queue item to the service team. See the full explanation below for the reasoning.
Question
In Microsoft Dynamics CRM 2011, a case is in a specific queue that is not the service queue. You need to ensure that the case is in the service queue so the service team can work on the case. Which of the following actions will achieve the goal? (Choose all that apply.)
Options
- AOpen the queue item details, set the Worked By attribute to the service team, and set the
- BAdd the case to the service queue.
- CRoute the queue item to the service queue, and assign the queue item to the service team.
- DAssign the case to the service team.
How the community answered
(34 responses)- A74% (25)
- B15% (5)
- D12% (4)
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