Microsoft
MB2-868 · Question #34
In Microsoft Dynamics CRM 2011, you need to display a case in a specific queue. What should you do? (Choose all that apply.)
The correct answer is C. Open the case, and then add the case to the queue. D. Select the case in the case list, and then add the case to the queue. See the full explanation below for the reasoning.
Question
In Microsoft Dynamics CRM 2011, you need to display a case in a specific queue. What should you do? (Choose all that apply.)
Options
- AOpen the case, and then assign the case to the queue.
- BSelect the case in the case list, and then assign the case to the queue.
- COpen the case, and then add the case to the queue.
- DSelect the case in the case list, and then add the case to the queue.
How the community answered
(31 responses)- A10% (3)
- B16% (5)
- C74% (23)
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