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Microsoft

MB2-868 · Question #19

You receive an email message from a potential customer. You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011. What should you do?

The correct answer is A. Convert the email message into a lead. See the full explanation below for the reasoning.

Question

You receive an email message from a potential customer. You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011. What should you do?

Options

  • AConvert the email message into a lead.
  • BCreate a new lead and set a connection to the email message.
  • CCreate a new lead, attach the email message to the lead, and then save the lead.
  • DCreate a new lead from the Regarding lookup of the email message.

How the community answered

(39 responses)
  • A
    85% (33)
  • B
    3% (1)
  • C
    8% (3)
  • D
    5% (2)

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