Microsoft
MB2-868 · Question #54
A company uses Microsoft Dynamics CRM 2011. You need to ensure that a specific customer is always offered afternoon service appointments with the customer's preferred service technician. Each…
The correct answer is A. On the customer's account, set the service preferences for preferred time and preferred user. See the full explanation below for the reasoning.
Question
A company uses Microsoft Dynamics CRM 2011. You need to ensure that a specific customer is always offered afternoon service appointments with the customer's preferred service technician. Each service technician is a Microsoft Dynamics CRM 2011 user. What should you do?
Options
- AOn the customer's account, set the service preferences for preferred time and preferred user.
- BOn the preferred user's record, set the service preference for the account and the preferred
- CCreate a service with a selection rule listing the preferred user.
- DCreate a service with a selection rule listing the preferred user.
How the community answered
(41 responses)- A76% (31)
- B7% (3)
- C15% (6)
- D2% (1)
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