Microsoft
MB2-868 · Question #54
MB2-868 Question #54: Real Exam Question with Answer & Explanation
The correct answer is A. On the customer's account, set the service preferences for preferred time and preferred user.. See the full explanation below for the reasoning.
Question
A company uses Microsoft Dynamics CRM 2011. You need to ensure that a specific customer is always offered afternoon service appointments with the customer's preferred service technician. Each service technician is a Microsoft Dynamics CRM 2011 user. What should you do?
Options
- AOn the customer's account, set the service preferences for preferred time and preferred user.
- BOn the preferred user's record, set the service preference for the account and the preferred
- CCreate a service with a selection rule listing the preferred user.
- DCreate a service with a selection rule listing the preferred user.
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