Microsoft
MB2-868 · Question #53
The customer service department employs supervisors and agents. Each supervisor may simultaneously manage up to four agents. In Microsoft Dynamics CRM 2011, you need to configure a service that…
The correct answer is B. In the user record, set the supervisor with a capacity of 4, and the agent with a capacity of 1. See the full explanation below for the reasoning.
Question
The customer service department employs supervisors and agents. Each supervisor may simultaneously manage up to four agents. In Microsoft Dynamics CRM 2011, you need to configure a service that requires a supervisor and an agent. How should you define the capacities of the supervisor and of the agent?
Options
- AIn the user record, set the supervisor with a capacity of 1, and the agent with a capacity of 4.
- BIn the user record, set the supervisor with a capacity of 4, and the agent with a capacity of 1.
- CIn the service, set the supervisor with a capacity of 1, and the agent with a capacity of 4.
- DIn the service, set the supervisor with a capacity of 4, and the agent with a capacity of 1.
How the community answered
(31 responses)- A10% (3)
- B84% (26)
- C3% (1)
- D3% (1)
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