Microsoft
MB-230 · Question #75
You create and activate an entitlement for a customer. The entitlement is set to decrease allotment on case creation. The customer opens a case and you observe that the issue is caused by a bug on…
The correct answer is B. Cancel the case. You've hit your limit · resets 4am (America/New_York)
manage entitlements and SLAs
Question
You create and activate an entitlement for a customer. The entitlement is set to decrease allotment on case creation. The customer opens a case and you observe that the issue is caused by a bug on the software. You need to ensure the customer allotment is not affected by this case. What should you do?
Options
- ADelete the case.
- BCancel the case.
- CUse the Do Not Decrement Entitlement Terms action.
- DUse the Apply Routing Rule action.
How the community answered
(43 responses)- A12% (5)
- B79% (34)
- C2% (1)
- D7% (3)
Explanation
You've hit your limit · resets 4am (America/New_York)
Topics
#entitlement allotment#Do Not Decrement Entitlement Terms#case entitlement#allotment decrement
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