Microsoft
MB-230 · Question #75
MB-230 Question #75: Real Exam Question with Answer & Explanation
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Question
You create and activate an entitlement for a customer. The entitlement is set to decrease allotment on case creation. The customer opens a case and you observe that the issue is caused by a bug on the software. You need to ensure the customer allotment is not affected by this case. What should you do?
Options
- ADelete the case.
- BCancel the case.
- CUse the Do Not Decrement Entitlement Terms action.
- DUse the Apply Routing Rule action.
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