Microsoft
MB-230 · Question #76
Which two statements regarding standard service-level agreements (SLAs) are true? Each correct answer presents a complete solution.
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manage entitlements and SLAs
Question
Which two statements regarding standard service-level agreements (SLAs) are true? Each correct answer presents a complete solution.
Exhibit
Options
- AStandard SLAs record failure time on the entity record itself.
- BYou can create SLAs for entities other than the Case entity.
- CYou can only pause enhanced SLAs.
- DYou must use an enhanced SLA to define multiple success criteria.
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Topics
#standard SLA#enhanced SLA#SLA pause#SLA comparison