Which two statements regarding standard service-level agreements (SLAs) are true? Each correct answer presents a complete solution.

The correct answer is B. You can create SLAs for entities other than the Case entity. C. You can only pause enhanced SLAs. https://community.dynamics.com/365/b/dynamics365enterprisecloudfronts/posts/how-to-pause- sla-in-dynamics-365

manage entitlements and SLAs

Question

Exhibit

Options

AStandard SLAs record failure time on the entity record itself.
BYou can create SLAs for entities other than the Case entity.
CYou can only pause enhanced SLAs.
DYou must use an enhanced SLA to define multiple success criteria.

How the community answered

(35 responses)

A
9% (3)
B
80% (28)
D
11% (4)

Explanation

https://community.dynamics.com/365/b/dynamics365enterprisecloudfronts/posts/how-to-pause- sla-in-dynamics-365

Topics

#standard SLA#enhanced SLA#SLA pause#SLA comparison

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