Microsoft
MB-230 · Question #68
Under which two circumstances will a routing rule be applied to a case without user intervention? Each correct answer presents a complete solution.
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implement routing
Question
Under which two circumstances will a routing rule be applied to a case without user intervention? Each correct answer presents a complete solution.
Options
- Aa case is created as the result of a record creation rule
- Ba case was created before the routing rule was activated
- Ca case is created by using a convert to case action
- Da case is created manually
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Topics
#routing rules#automatic routing#case creation triggers