Under which two circumstances will a routing rule be applied to a case without user intervention? Each correct answer presents a complete solution.

The correct answer is B. a case was created before the routing rule was activated D. a case is created manually. You've hit your limit · resets 4am (America/New_York)

implement routing

Question

Options

Aa case is created as the result of a record creation rule
Ba case was created before the routing rule was activated
Ca case is created by using a convert to case action
Da case is created manually

How the community answered

(36 responses)

A
14% (5)
B
78% (28)
C
8% (3)

Explanation

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Topics

#routing rules#automatic routing#case creation triggers

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