Microsoft
MB-230 · Question #67
You create a service-level agreement (SLA). For which two of the following key performance indicators (KPIs) can you create actions? Each correct answer presents a complete solution.
The correct answer is B. Resolve By C. First Response By. You've hit your limit · resets 4am (America/New_York)
manage entitlements and SLAs
Question
You create a service-level agreement (SLA). For which two of the following key performance indicators (KPIs) can you create actions? Each correct answer presents a complete solution.
Options
- AEscalate By
- BResolve By
- CFirst Response By
- DClose By
How the community answered
(40 responses)- A8% (3)
- B78% (31)
- D15% (6)
Explanation
You've hit your limit · resets 4am (America/New_York)
Topics
#SLA KPIs#Resolve By#First Response By#SLA actions
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