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Microsoft

MB-230 · Question #423

Drag and Drop Question A company uses Customer Service. The company plans to enable a customer service agent in Omnichannel. You need to identify the security roles that are required for the bot user.

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implement routing

Question

Drag and Drop Question A company uses Customer Service. The company plans to enable a customer service agent in Omnichannel. You need to identify the security roles that are required for the bot user. What should you identify? To answer, move the appropriate security roles to the correct requirements. You may use each security role once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Answer:

Exhibit

MB-230 question #423 exhibit

Answer Area

Drag items

Bot userCustomer Service app userCustomer service managerOmnichannel agentProductivity tools user

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Topics

#bot user security roles#Omnichannel agent role#Productivity tools user#bot configuration
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