Drag and Drop Question You are setting up channels for Omnichannel for Customer Service. You want to set up a channel for a WhatsApp app. You need to configure the channel. Which four actions should y

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Configure representative experience and routing

Question

Drag and Drop Question You are setting up channels for Omnichannel for Customer Service. You want to set up a channel for a WhatsApp app. You need to configure the channel. Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Answer:

Exhibit

Answer Area

Drag items

Get Twilio account details.Create routing rules to route to the correct channel.Register your messaging channel.Set up callback information.Create a WhatsApp channel.Modify settings for a specific WhatsApp phone number.

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Topics

#WhatsApp channel#Twilio integration#Omnichannel channels#channel setup sequence

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