Microsoft
MB-230 · Question #397
A company uses Omnichannel for Customer Service. An administrator creates a report. You must change reports to intraday insight reports without using customizations. You need to determine why you are
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manage analytics, visualizations, and insights
Question
A company uses Omnichannel for Customer Service. An administrator creates a report. You must change reports to intraday insight reports without using customizations. You need to determine why you are unable to switch to the intraday insight reports. What is the issue?
Options
- AThe intraday insight reports need to be created in FetchXML first.
- BUsers can configure only their own intraday insight reports.
- CThe intraday insight reports must be configured from Dynamics 365 Customer Service settings.
- DOnly administrators can configure the intraday insight reports.
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Topics
#intraday insights#report configuration#Omnichannel analytics#admin permissions