MB-230 · Question #397
A company uses Omnichannel for Customer Service. An administrator creates a report. You must change reports to intraday insight reports without using customizations. You need to determine why you…
The correct answer is D. Only administrators can configure the intraday insight reports. As an administrator, you must configure intraday insights before supervisors can use it. Configure customized intraday insights reports As an administrator, if you want to customize the intraday insights reports for your organization, you can configure the insights for the…
Question
A company uses Omnichannel for Customer Service. An administrator creates a report. You must change reports to intraday insight reports without using customizations. You need to determine why you are unable to switch to the intraday insight reports. What is the issue?
Options
- AThe intraday insight reports need to be created in FetchXML first.
- BUsers can configure only their own intraday insight reports.
- CThe intraday insight reports must be configured from Dynamics 365 Customer Service settings.
- DOnly administrators can configure the intraday insight reports.
How the community answered
(57 responses)- A2% (1)
- B5% (3)
- C11% (6)
- D82% (47)
Explanation
As an administrator, you must configure intraday insights before supervisors can use it. Configure customized intraday insights reports As an administrator, if you want to customize the intraday insights reports for your organization, you can configure the insights for the Omnichannel for Customer Service app on the web and for Unified Service Desk. https://learn.microsoft.com/en-us/dynamics365/customer-service/configure-intraday-dashboard- supervisor#configure-customized-intraday-insights-reports
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