Microsoft
MB-230 · Question #395
You are a Dynamics 365 for Customer Service administrator. Your company provides standard support contracts for a total of 20 hours of email support. All 20 hours are for email support only. Phone…
The correct answer is B. Set the value of the Total Terms field for an entitlement to 20. Set the entitlement channel option. You've hit your limit · resets 4am (America/New_York)
manage entitlements and SLAs
Question
You are a Dynamics 365 for Customer Service administrator. Your company provides standard support contracts for a total of 20 hours of email support. All 20 hours are for email support only. Phone support is offered as a premium service in allotments of 10 incidents. You need to set up an entitlement template for the standard support. What should you configure?
Options
- ASet up an entitlement record for each account.
- BSet the value of the Total Terms field for an entitlement to 20. Set the entitlement channel option
- CSet the value of the Total Terms field for an entitlement to 20. Set the value of the entitlement
- DSet the value of the Total Terms field for an entitlement to 20. Set the entitlement channel option
How the community answered
(39 responses)- A3% (1)
- B82% (32)
- C5% (2)
- D10% (4)
Explanation
You've hit your limit · resets 4am (America/New_York)
Topics
#entitlement template#support hours#channel allocation#entitlement configuration
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