Microsoft
MB-230 · Question #395
MB-230 Question #395: Real Exam Question with Answer & Explanation
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Question
You are a Dynamics 365 for Customer Service administrator. Your company provides standard support contracts for a total of 20 hours of email support. All 20 hours are for email support only. Phone support is offered as a premium service in allotments of 10 incidents. You need to set up an entitlement template for the standard support. What should you configure?
Options
- ASet up an entitlement record for each account.
- BSet the value of the Total Terms field for an entitlement to 20. Set the entitlement channel option
- CSet the value of the Total Terms field for an entitlement to 20. Set the value of the entitlement
- DSet the value of the Total Terms field for an entitlement to 20. Set the entitlement channel option
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