Microsoft
MB-230 · Question #399
Customer service agents do not have access to Customer Service historical analytics reports in Dynamics 365 Customer Service. You need to provide access to the reports. What are two possible ways to…
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manage analytics, visualizations, and insights
Question
Customer service agents do not have access to Customer Service historical analytics reports in Dynamics 365 Customer Service. You need to provide access to the reports. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Options
- AEdit the Customer Service Representative security role to provide read-only access to analytics
- BCreate a new model-driven app to expose the reports and provide app access to the Customer
- CCreate a new security role and provide read-only access to analytics reports.
- DEdit the Customer Service Representative Manager security role to provide read-only access to
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Topics
#security roles#analytics access#historical reports#permissions