Microsoft
MB-230 · Question #386
MB-230 Question #386: Real Exam Question with Answer & Explanation
Sign in or unlock MB-230 to reveal the answer and full explanation for question #386. The question stem and answer options stay visible for context.
Question
You manage a Dynamics 365 Customer Service environment. You implement cases to handle customer issues. A case-routing rule is configured to route all cases to the appropriate queues based on defined criteria. A customer service representative verifies that user-created cases are not automatically routing. Similar cases created by using inbound emails are automatically routing to queues. You need to identify the routing issue for user-created cases. What is the issue?
Options
- ACase routing rules do not automatically apply to manually created cases.
- BThe queue for this case is not set up or is inactive.
- CThe routing rule is not set up to handle the defined routing of cases created by phone.
- DThe routing rule to handle cases created by phone is inactive.
Unlock MB-230 to see the answer
You've previewed enough free MB-230 questions. Unlock MB-230 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.