Microsoft
MB-230 · Question #387
MB-230 Question #387: Real Exam Question with Answer & Explanation
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Question
You must keep track of knowledgebase (KB) articles and client conversations. When you start a conversation with a client, you must automate the following tasks: - Open the client's record. - Search the KB. - Send the KB article in the chat. You need to configure macros to automate the tasks. Which three features should you configure? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
- AOpen the case record through the Productivity automation area.
- BEnable Productivity tools.
- COpen the case record through the session area.
- DSend the KB article through the Productivity automation area.
- ESend the KB article in chat through the Omnichannel area.
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