Microsoft
MB-230 · Question #30
Drag and Drop Question You are a Dynamics 365 for Customer Service administrator. You must track time against enhanced service-level agreements (SLAs). You need to add a timer. Which three actions…
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manage entitlements and SLAs
Question
Drag and Drop Question You are a Dynamics 365 for Customer Service administrator. You must track time against enhanced service-level agreements (SLAs). You need to add a timer. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Answer:
Exhibit
Options
- Box1Ensure the entity is enabled for SLA.
- Box2Create a quick view form for each SLA KPI instance field.
- Box3Add the quick view forms to the primary entity form.
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Topics
#SLA timer#enhanced SLA#quick view form#SLA KPI instance