Microsoft
MB-230 · Question #281
MB-230 Question #281: Real Exam Question with Answer & Explanation
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Question
You are implementing Omnichannel for Customer Service. Agents need real-time recommendations for cases about warranty issues. You need to enable the appropriate productivity tool to meet the requirement. Which tool should you select?
Options
- AAgent script
- BSmart assist
- CMacros
- DQuick replies
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