Microsoft
MB-230 · Question #267
MB-230 Question #267: Real Exam Question with Answer & Explanation
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Question
You are describing Power Virtual Agents to executives at a company. The executives want to know which features are available out of the box. You need to describe these features. Which three features are available? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Options
- AMonitor bot conversations in real time.
- BAssign cases to specific users.
- CEscalate to a live person.
- DUse bots in post-chat surveys through routing rules.
- EDisplay a view of customer cases to users.
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