Microsoft
MB-230 · Question #266
You are configuring Dynamics 365 Customer Service workspaces. Users want to use minimal keystrokes and easy-to-use navigation to open multiple sessions. You need to configure the simplified…
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implement multi-session experiences for Customer Service
Question
You are configuring Dynamics 365 Customer Service workspaces. Users want to use minimal keystrokes and easy-to-use navigation to open multiple sessions. You need to configure the simplified navigation experience. What should you do?
Options
- ARun the simplified navigation settings code in the browser console window within Dynamics 365
- BEnable the appropriate features in the Power Platform admin center of the Dynamics 365
- CConfigure the settings in the Agent Experience area of the Customer Service Hub.
- DConfigure the settings in the administration console.
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Topics
#simplified navigation#workspace configuration#administration console#multi-session