MB-230 · Question #266
MB-230 Question #266: Real Exam Question with Answer & Explanation
The correct answer is D. Configure the settings in the administration console.. Customize Customer Service workspace You can use your browser's developer tools to customize some aspects of the Customer Service Turn on the enhanced multisession workspace (preview) With Customer Service workspace open, press the F12 key to open the developer tools window. In t
Question
Options
- ARun the simplified navigation settings code in the browser console window within Dynamics 365
- BEnable the appropriate features in the Power Platform admin center of the Dynamics 365
- CConfigure the settings in the Agent Experience area of the Customer Service Hub.
- DConfigure the settings in the administration console.
Explanation
Customize Customer Service workspace You can use your browser's developer tools to customize some aspects of the Customer Service Turn on the enhanced multisession workspace (preview) With Customer Service workspace open, press the F12 key to open the developer tools window. In the console window, type the following command and press Enter: Xrm.Utility.getGlobalContext().saveSettingValue("msdyn_MultiSessionLayoutImprovements",true) Refresh the app page. Note: If you turn on the enhanced multisession workspace, the enhanced experience applies in both Customer Service workspace and Omnichannel for Customer Service. https://docs.microsoft.com/en-us/dynamics365/customer-service/csw-overview#turn-on-the- enhanced-multisession-workspace-preview https://docs.microsoft.com/en-us/dynamics365/customer-service/csw-overview#simplify- navigation-in-customer-service-workspace
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