Microsoft
MB-230 · Question #211
MB-230 Question #211: Real Exam Question with Answer & Explanation
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Question
You are customizing an Omnichannel for Customer Service implementation. You need to configure the escalation process to a human agent. Which three actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
- AIn the Power Virtual Agent topic, add the Transfer to agent node.
- BAdd a context variable in Power Virtual Agents to escalate the conversation.
- CSelect a context variable in Omnichannel and update the information from Power Virtual Agents.
- DAdd a bot user to the Omnichannel queue.
- ESet the operating hours to escalate a conversation.
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