Microsoft
MB-230 · Question #205
MB-230 Question #205: Real Exam Question with Answer & Explanation
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Question
A company has used Dynamics 365 Customer Service with Omnichannel for more than a year. The company has experienced several product recalls over the last three months. Customer agents must follow standardized answers, approved by the legal department, to respond to customer questions that are sent in from chats, texts, and phone conversations. You need to configure the system. Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
- ACreate a macro.
- BCreate an agent script.
- CEnable the productivity pane.
- DNavigate to the Customer Service admin center.
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