Microsoft
MB-230 · Question #204
MB-230 Question #204: Real Exam Question with Answer & Explanation
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Question
You are implementing Dynamics 365 Customer Service for an IT helpdesk. Support agents regularly use Microsoft Teams when chatting and collaborating with external customers. You need to recommend a platform feature to assist the agents. What should you recommend?
Options
- AAsk a Question in Copilot
- BRules-based suggestions
- CIntegrated search provider
- DAI suggestions for contacts
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