Microsoft
MB-230 · Question #206
MB-230 Question #206: Real Exam Question with Answer & Explanation
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Question
You are assisting a retail company that runs Dynamics 365 Customer Service. A junior support agent has a chat session open with a customer. The agent attempts several steps to resolve an issue. The attempts are unsuccessful. The agent transfers the chat session to a supervisor. You need to recommend a feature that the supervisor can use to quickly understand the context of the issue. Which feature should you recommend?
Exhibit
Options
- AAsk a Question
- BSmart assist
- CSummarize case
- DSummarize conversation
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